| 1. Go to the “Order” page and select a restaurant. |
| 2. Log in to start ordering. |
| 3. Choose your food items (the menu will display single items and meal prices). |
| 4. Choose your meal type. If choosing a single item, click “Add to Bag.” If choosing a meal, click “Make it a meal”. |
| 5. Choose side item, drink, and add-on product. |
| 6. Review your order. If necessary, you can adjust the items and quantities in your order. |
| 7. After confirming your order, click “Next :Add to bag”. |
| 8. Click on the shopping bag icon on the “Order” page to proceed to checkout. You can still make changes to the selected restaurant or delete the items in your order. |
| 9. Select your pickup option. |
| 10. Select “Counter” or “Table Service”. |
| 11. For counter pickup, choose “Eat in the restaurant” or “Take away in a bag”. |
| 12. Confirm payment |
| 13. Review your order details. You can still make changes to the selected restaurant and the items in your order if necessary. |
| 14. Choose your payment method. |
| 15. After confirming your payment, you will receive an order number, and your food will be ready in 5-10 minutes. |
| 1. Go to the “Order” page and select a restaurant. |
| 2. You can select a restaurant using the following: (i) Location services, (ii) Entering the restaurant name, or (iii) Entering the restaurant address. |
| 3. If you’re choosing a restaurant using location services, make sure your device settings allow the McDonald’s App to access your location. |
| 4. You can enable location services by clicking the arrow icon on the bottom right corner of our map feature to allow the McDonald’s App to access your location. |
| 5. The McDonald’s App will suggest a restaurant nearest to you. |
| 6. You can manually select a restaurant from our map feature and choose “Order here”. |
| 7. You can also click on the search icon on the top right corner of our map feature and enter the restaurant’s name or address. Alternatively, you can search using keywords, and relevant details such as the restaurant’s name, address, and additional information will be displayed. |
| 8. Select “Order here” to set the pickup restaurant. |
| 9. If location services are disabled, you can manually search for restaurants by entering the restaurant name or address. |
| 10. You can change the pickup restaurant at any time before payment is confirmed. |
| We suggest enabling location services on your phone to allow the McDonald’s App to access your location and find nearby restaurants. |
Once you have placed an order, the McDonald’s App will show you your order number. This confirms that the restaurant has received your order. Please pick it up at the counter with the provided order number.
Please enable location services for the McDonald’s App in your mobile device, and you will find nearby restaurants with ease.
You will be prompted by the McDonald’s App to double check your selected restaurant before payment. Once confirmed, the order cannot be changed or refunded.
You can place an order ahead through the McDonald’s App and pick up your order directly at the counter when you arrive at the restaurant. Mobile ordering ensures the entire process to be seamless and quick.
After selecting your food items on the menu page and placing them in the shopping cart, click “Checkout” and then you will see options for “Takeaway” or “Dine-In”.
You may check out customization options for different items on the McDonald’s App menu.
Please note that certain products, including Filet-O-Fish, Double Filet-O-Fish, McSpicy Chicken Burger, Big Mac, Egg & Cheese Burger, and Double Cheeseburger do not offer options of “Less Sauce” or “Extra Sauce”. Instead, you can choose between “With Sauce” and “No Sauce”. Certain beverages, including Iced Local Milk Tea, Iced Americano, Iced Latte, Iced White Coffee and Iced Fresh Lemon Tea do not offer options of “Less Ice” or “No Ice” options.
In response to the Environmental Protection Department’s full implementation of the ‘Enhanced Shopping Bag Charging Scheme,’ plastic bag charge exemptions have been tightened starting from December 31, 2022. Only food items without packaging, not wholly contained in any packaging, or takeaway items in non-airtight packaging will qualify for one free plastic shopping bag per transaction.
For customers who order a Breakfast Platter or Twisty Pasta meal set with a drink, we will provide one plastic bag for free, placing both the food and the drink in the same bag. If customers request an extra bag for the drink, there will be a charge of HK$1. If the order comes in a paper bag and customers request a separate bag for the drink, we will provide one plastic bag for free upon request.
At McDonald’s, we encourage everyone to take a step forward in environmental protection by reducing the use of plastic.
Yes, please go to “My Recent Orders”, select the order you like and click “Reorder”. Please note that we are unable to change or refund your order once the payment is confirmed, even if the previous coupon offer is no longer valid for the new transaction.
You can cancel, modify your order or order additional items prior to payment. Once confirmed, the order cannot be changed or refunded. we are unable to change or refund your order.